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SUPPORT
INFORMATION
If you require
help or support with an order, where to purchase products, product
tracking, or wholesale information, we have compiled a list of most
common problems and questions below. If your question is not answered,
you can contact us by phone or email using the link at the left.
Question: Where are you located?
Answer: Our storefront and
shipping warehouse is located in Tucson, Arizona. For specific address
and contact info, click on the "Store Info" link at the
left.
Question: How do I order?
Answer: We offer a number
of online Web Stores where you can order our wide range of products,
including Amazon.com, and a number of other specialty websites. Click
on the "Shops" link at the left for store details.
Question: When will I get
an order I placed?
Answer: We process orders
6 days a week. Most orders are shipped via USPS 1st Class, USPS Priority,
or UPS Ground. When an online order is shipped, you will receive a
Tracking # via email to the email address you provided in your logon
information. As long as you provided a valid email address, you will
receive this notification.
Question: What is your return
policy?
Answer: We will be happy
to accept returns on products within 30 days for a full refund minus
shipping charges, as long as the items returned are in the same condition
as we shipped them. Certain item, such as food and candy cannot be
returned. If you need to return an item, simply contact us by email
or phone and we will provide return information.
Question: What do I do if
I receive a damaged item?
Answer: As much care and
precaution as we take when packaging items, we have no control over
how packages are handled when we turn them over to the Post Office
or UPS. If you receive your item and the product is damaged or broken,
simply contact us for replacement instruction. Do NOT return the item
to us unless we request you to do so.
Question: Do you sell Wholesale?
Answer: There are a certain
number of products that we wholesale. In order to qualify for wholesale
pricing, you must be a business with a State / Federal Sales Tax Number.
Certain minimum orders and quantities of products also apply.
Question: Do you ship to Canada?
Answer: Currently we do
not ship to Canada or other countries outside of the United States.
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