SUPPORT INFORMATION If you require help or support with an order, where to purchase products, product tracking, or wholesale information, we have compiled a list of most common problems and questions below. If your question is not answered, you can contact us by phone or email using the link at the left. Question: Where are you located? Answer: Our storefront and shipping warehouse is located in Tucson, Arizona. For specific address, click on the "Store Info" link at the left. Question: How do I order? Answer: We offer a number of online Web Stores where you can order our wide range of products, including Amazon.com, and a number of other specialty websites. Click on the "Shops" link at the left for store details. Question: When will I get an order I placed? Answer: We process orders 7 days a week. Most orders are shipped via USPS 1st Class, USPS Priority, or UPS Ground. When an online order is shipped, you will receive a Tracking # via email to the email address you provided in your logon information. As long as you provided a valid email address, you will receive this notification. Question: What is your return policy? Answer: We will be happy to accept returns on products within 30 days for a full refund minus shipping charges. as long as the items returned are in the same condition as we shipped them. Certain item, such as food and candy cannot be returned. If you need to return an item, simply contact us by email or phone and we will provide return information. Question: What do I do if I receive a damaged item? Answer: As much care and precaution as we take when packaging items, we have no control over how packages are handled when we turn them over to the Post Office or UPS. If you receive your item and the product is damaged or broken, simply contact us for replacement instruction. Do NOT return the item to us unless we request you to do so. Question: Do you sell Wholesale? Answer: There are a certain number of products that we wholesale. In order to qualify for wholesale pricing, you must be a business with a State / Federal Sales Tax Number. Certain minimum orders and quantities of products also apply. Question: Do you ship to Canada? Answer: Currently we do not ship to Canada or other countries outside of the United States.